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How win96jili Handles Your Personal Information

This page tells you exactly what personal data win96jili collects when you open an account, make a deposit through GCash, Maya, or InstaPay, and use our mobile lobby — and what we do with it.

Account data protectionGCash, Maya, InstaPay payment privacyCookie controlsYour right to request dataPhilippines-based support contact
win96jili How win96jili Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About This Policy

If you have a question about how your data is handled, want to correct something on your account, or need to make a formal data request, our support team handles privacy matters directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

Live Chat Start a live chat session from the account menu on mobile or desktop. Describe your privacy question and our team will locate your data records and respond directly.
Email Support Send your data request or privacy concern to our support email address found in the account help section. We aim to acknowledge requests within one business day.
Account Help Centre The Help Centre inside your account wallet lists the steps for common privacy requests — updating contact details, reviewing stored payment data, or withdrawing marketing consent.
DATA HANDLING PRACTICES

How We Keep Your Account Information Secure

Security and data hygiene are built into how the platform operates day to day. Here is what that looks like in practice across four areas that matter most to you.

Payment Data Security GCash, Maya and InstaPay transaction details are handled through encrypted connections. We never store your full e-wallet PIN or mobile banking credentials on our servers.
Cookies and Session Tracking We use session cookies to keep you logged in across mobile and desktop. Analytics cookies track lobby navigation in aggregate only — no individual browsing history is sold or shared.
Account Access Controls Your account is protected by a one-time password sent to your registered mobile number each time you log in from an unrecognised device. Disable or re-enable this in account security settings.
Data Retention and Deletion Active account data is kept while your account remains open. After closure, we retain only the minimum records required under applicable law, then delete the rest on schedule.

Common Questions About Your Privacy on win96jili

These are the questions we hear most often from players who want to understand exactly what happens with their data when they use the platform.

We collect your name, contact number, email address, and the details of the payment method you register — GCash, Maya, or InstaPay. Identity verification documents may also be requested to confirm eligibility.

We share payment data only with the processors needed to complete your transaction — the networks behind GCash, Maya, and InstaPay. We do not sell this data or pass it to advertisers.

Submit a data access request through live chat or our support email, both accessible from your account menu. Include your registered contact details so we can verify and locate your records.

You can request deletion by contacting support. We will remove data that is no longer needed, but we are required to keep certain transaction and identity records for the period mandated by applicable regulations.

Session cookies keep you logged in on mobile and desktop. Analytics cookies track aggregate lobby navigation. You can manage cookie preferences through your browser settings at any time.

Reach out immediately via live chat or email support found in the Help Centre. If you are not satisfied with our response, you may also escalate to the relevant data protection authority in your jurisdiction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.